Privacy Policy

• Account data: name, email, password (hashed), organization name.
• Communication data: emails, call recordings, transcripts, voicemails — created or processed by the platform on your behalf.
• Lead data: contact records you import or your integrations sync.
• Usage data: features used, error logs, performance metrics. Collected via Sentry and Google Analytics 4.
• Payment data: handled by Stripe — we never see your full card number.

• Run the service (send emails, place calls, sync CRMs).
• Improve product quality (anonymized analytics, debugging).
• Communicate with you about your account, billing, and important changes.
• Comply with legal obligations (subpoenas, fraud prevention, audit logs).

We share data only with vendors required to run the service — hosting, our database, payments, telephony, speech and language models, transactional email and error monitoring. Every one of them is named, with what it processes and where, on our sub-processors page. We do not sell your data, ever.

We retain account data while your account is active. Call recordings and transcripts are retained for 90 days by default — configurable per organization in Settings. You can request deletion at any time (see Data Deletion).

• Access: request a copy of your data.
• Correction: update inaccurate data.
• Deletion: request erasure of your account and associated records.
• Portability: export your data in machine-readable format.
• Opt-out: turn off analytics, recordings, or marketing emails in Settings.

Data in transit is encrypted with TLS 1.2+. Data at rest is encrypted with AES-256. Access to production systems is restricted to authorized personnel and audited. We follow the principle of least privilege.

We use strictly-necessary cookies for authentication, and analytics cookies for product improvement. You can disable non-essential cookies in your browser settings.

The service is intended for business users. We do not knowingly collect data from anyone under 16.

Questions? Email privacy@ringleadai.com.